Sinistri

Claim Reporting and Refund Request
Claims Call Center
Tel: +39 02 0062 0261 (option 3)
Monday to Friday from 9:00 am to 8:00 pm
Saturday from 9:00 am to 2:00 pm

Information for Existing Claims
Claims Office

Tel: +39 02 0062 0261 (option 4)
Monday, Wednesday, Friday from 9:30 am to 12:30 pm
Tuesday, Thursday from 2:30 pm to 5:30 pm
Fax: +39 02 7641 6862
E-Mail: claims@ergoassicurazioneviaggi.it

How to Request a Refund

In the event of an accident, the Insured or whoever acts on his behalf must report the event within 30 days of the event. All required documents must be provided for claim processing.

Stornohotel

Stay Cancellation

• Original documentation proving the reason for cancellation/modification.
• In case of illness or injury: emergency report and medical certificate.
• Documentation proving the relationship between the Insured and the involved party.
• Medical records in case of hospitalization.
• Copy of penalty regulations and stay contract.
• Booking statement and penalty breakdown.
• Original stay documents for 100% penalty cases.

Stay Interruption

• Documentation proving the cause of interruption (medical certificate, medical records, death certificate).
• Documentation of the unused and non-refundable stay costs.

Travel

Trip Cancellation and Modification

• Original documentation proving the reason for cancellation/modification.
• Medical certificate or emergency report.
• Medical records in case of hospitalization.
• Copy of penalty regulations and travel contract.
• Booking statement and penalty breakdown.
• Original travel documents for 100% penalty cases.

Transport Delays

• Ticket or latest official schedule from the airline.
• Documentation proving the actual boarding time.
• Written certification from the airline confirming the delay and any offered reimbursements.

Stay Interruption

• Documentation proving the cause of interruption (medical certificate, medical records, death certificate).
• Documentation of the unused and non-refundable stay costs.

Care4UOutdoor

Medical Expense Reimbursement

• Medical documentation issued locally (medical records, emergency report, medical certificate).
• Original receipts for incurred medical expenses.

Baggage - Theft, Robbery, Fire, Damage

• Original police report with a detailed list of stolen, burned, or damaged items.
• Documentation proving value, brand, model, and approximate purchase date of affected items.
• Property Irregularity Report (P.I.R.) for damages occurring during air transport.

Third-Party Liability

• Written request from the other party quantifying the damage.
• Any witness statements.
• Incident description with details of consequences, personal data of the damaged parties and witnesses, date, time, and location.

Third Party Civil Liability

• Written request from the other party with the quantification of the damage.
• Any testimonies.
• Narrative of the event with indication of the consequences and personal details of the witnesses.

Reimbursement for Skipass, Ski Lessons, Sports Equipment

• Documentation proving the cause of stay interruption.
• Emergency report and medical certificate in case of injury.
• Original certificate from the lift operator confirming the cause and duration of closure.
• Original skipass and purchase receipt.
• Payment receipts for ski lessons and rented equipment.

Where to Send Your Refund Request

All documentation must be sent to the following address: https://www.claimy.net/denuncia-online

INTER PARTNER ASSISTANCE S.A. - Travel - Claims Office
P.O. Box 20175
Via Eroi di Cefalonia, 00128 Spinaceto - ROME

Information on already reported claims: https://www.claimy.net/

For further information, contact our customer support.