Claims

In the event of a claim, the Insured or their representative must report the event within 30 days of the event. All required documents must be provided for reimbursement processing as defined in the policy conditions.

Claim Report and Refund Request: https://denunciasinistro.it.claims.axa.travel/

INTER PARTNER ASSISTANCE S.A. - Travel - Claims Office
P.O. Box 20175
Via Eroi di Cefalonia, 00128 Spinaceto - ROME

Information on already reported claims: https://tripy.net/consulta-sinistro

For further information, contact our customer support.

Documentation guidelines for the reimbursement request

STORNOHOTEL / TRAVEL

Cancellation, interruption or delayed departure

• Document proving the reason for the cancellation or modification of the stay/trip.
• In case of illness or injury: Medical certificate or Emergency Room report.
• In case of hospitalization: Medical records.
• Document proving the family relationship with the involved person, if different from the insured.
• Travel/stay contract and applied penalty conditions.
• Booking confirmation and details of the charged penalties.
• Proof of payment of cancellation penalties.
• Documentation related to unused and non-refundable stay costs.

TRAVEL – DELAY OF TRANSPORTATION

• Travel ticket or official communication from the carrier with the scheduled time.
• Document showing the actual departure or arrival time.
• Written certification from the airline regarding the delay and any recognized refunds.

CARE4UOUTDOOR – MEDICAL EXPENSES REIMBURSEMENT

• Medical documentation issued on site (medical certificate, Emergency Room report, medical records).
• Original receipts for the medical expenses incurred.

BAGGAGE – THEFT, MUGGING, ROBBERY, FIRE, DAMAGE

• Report filed with local authorities with a detailed list of the items involved.
• Documentation proving the value, brand, and model of the stolen or damaged items.
• In case of damage during air transport: Property Irregularity Report (P.I.R.).

BAGGAGE – DELAYED DELIVERY

• Property Irregularity Report (P.I.R.)
• Airline ticket and baggage tag.
• Original receipts for the purchase of essential items.

THIRD-PARTY LIABILITY

• Written claim from the counterparty with quantification of the damage.
• Any witness statements.
• Description of the event with indication of the consequences and the personal details of the witnesses.

SKIPASS / SKI LESSONS / SPORTS EQUIPMENT REIMBURSEMENT

• Document proving the reason for the interruption of the stay.
• In case of injury: Medical certificate or Emergency Room report.
• In case of lift closure:
• Statement from the operator.
• Original skipass and purchase receipt.
• Payment receipts for ski lessons and equipment rental.